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CRO · Shopify

A laundry care store built around the reorder

Laundry is a repeat purchase, so the orders that follow matter more than the first. The store has to make scent easy to choose online, show the value of a bigger pack, and make subscribing the easy option.

Overview

Frey sells plant-based liquid detergent, detergent sheets and laundry add-ons in perfume-style scents. The store helps shoppers pick a scent, then keeps it arriving on a schedule.

Goals

Subscribe and save moves shoppers from a single bottle to a standing order. Pack sizes, bundles and paired add-ons give each order a reason to grow. The free-shipping bar nudges baskets past the threshold. Scent notes and a clear format choice take the guesswork out of a first order.

The challenge

Laundry is a repeat purchase, so the orders that follow matter more than the first. The store has to make scent easy to choose online, show the value of a bigger pack, and make subscribing the easy option.

Our approach

Scent notes selector: Each scent shows its top, mid and dry notes, so shoppers can choose a fragrance they cannot smell online. Subscribe and save: A subscription option on the product page delivers every 30, 45 or 60 days, with a portal to manage it. Pack sizes by load: One, two and three packs are labelled by number of loads, so the larger pack is easy to compare. Free-shipping progress bar: The cart drawer shows how much more to spend for free shipping and confirms when it applies. Bundles and add-ons: A bundles collection, plus dryer sheets, stain remover and scent booster offered with quick buy on product pages. Liquid or sheet chooser: A homepage split explains liquid detergent against sheets and sends each shopper to the right format.

What we did

  • Shopify theme development
  • Product page and checkout design
  • Subscriptions
  • Upsells and bundles
  • Conversion testing

Results

We do not publish this store’s sales figures without the client’s permission. The store is live at frey.com; the full project page shows what we built and why it sells.

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